1. Product Description
MTN Directory service is an application that allows businesses to list their services and be found easily by customers within their vicinity.
1.1 Service Offering
This is the most basic of listing. It is understood that MTN will provide an estimated 400,000 listings to boot strap the mobile phone service with data. This will provide for the necessary volumes thereby providing a good user experience regardless of the mobile user's location.
The Silver listing will display the following:
- Listing Name
- Brief Description
- Telephone Number
- Single Image
- 5 index words
This is the second tier in terms of listings. This listing will have all features as defined in the Silver listing but will also include the following:
- Detailed description
- Facebook Like button
- Google +1 button
- 15 Index words
The key concept here is to assist the listing business in their marketing efforts via social media.
All included in gold plus a mobi site.
- 30 index words
- 50% bigger pin with logo on Pin
2. Customer obligations
2.1 Customer must indicate the type of service required.
2.2 Customer must provide the following information when ordering services:
2.2.1 Name of company;
2.2.2 Contact telephone numbers;
2.2.3 email address;
2.2.4 Street address in full; and
2.2.5 Photograph of business (if available).
2.3 The customer must provide key words to identify the business.
2.4 The customer must send notification via email or actual physical presence on GPRS, in case of address change and notification via email in case of changes to contact details.
2.5 Customer is responsible for ensuring that the contents in the directory services are correct and up to date at all times.
3. Resale of Service
Resale of the Service is not permitted.
Scheduled maintenance on the MTN (IP) Network will be performed during a standard maintenance window between 02:00 to 06:00 local time (unless an alternative day/time is notified to the Customer), as necessary. MTN Business reserves the right to change these maintenance times, where necessary, upon prior notice to the Customer. MTN Business also reserves the right to perform emergency maintenance without prior notice.
Either party may terminate the Service on three (3) months prior written notice to take effect on the expiry of the relevant Initial Service Term. If the Service is not terminated, it shall thereafter automatically renew for further one (1) year periods on the anniversary of the Service Activation Date (the Renewal Term). Similar to the cancellation of the Initial Term, either party may during the renewal periods terminate this Service Agreement at the end of each Renewal Term giving the other party 90 (ninety) days prior written notice. In the case of termination by the Customer, such notice to be copied to the local MTN Business Customer Services department.
6. Pricing Model
6.1.1 Silver – R114 per listing per customer per month
6.1.2 Gold – R228 per listing per customer per month
6.1.3 Platinum – R456 per listing per customer per month
6.2 The customer will be required to pay a R30 once-off fee per listing to have the address validated and geo-coded, if it has not been done.
6.3 Prices are quoted in South African Rand
6.4 Prices are subject to change with 30 days notice.
6.5 Errors and omissions excluded
6.6 If a customer downgrades from a higher listing to a lower listing, a once-off downgrade fee of R200 will be charged.
7. Refund Policy
7.1 MTN’s main objective is for the Customer to be completely satisfied with its Directory Service listing(s) provided by MTN. MTN takes pride in its products and services and should the Customer find any problems with the content of its listing(s) or how it is presented to the general public at large or to the MTN users via its mobile and internet platforms or any other MTN electronic medium in any way, MTN will resolve the problem within 7 (seven) working days after it is communicated to MTN, either via MTN’s resellers, agents, channel partners or directly to the MTN customer care service.
7.2 Because of MTN’s high level of service of its products, MTN seldom finds instances to refund Customers for its incorrect display of its MTN DS listing(s). MTN will however only refund Customers under the following terms and conditions:
7.2.1 The Customer’s listing(s) was not displayed at all but the Customer was billed for the listing(s).
7.2.2 The same listing(s) has multiple instances of the exact listing(s) within the same location or the listing(s) have been duplicated in error because it was inputted and billed by more than one MTN reseller, agent or channel partner.
7.3 It is therefore of most importance for the Customer to keep copies of all communication. The Customer must Date all its communication and keep copies for future reference when requesting the discontinuation of the agreement. This communication may be sent by means of fascimile, email, post or courier service, however MTN urges the Customer to always keep copies for future reference. This applies when dealing in the same manner with any of the Customer’s other service providers.
8.1 MTN shall make all the effort to present the Customer’s listings in a workable and professional manner, however MTN cannot be held responsible for the display of the listing to conform to all the various devices out in the market. MTN shall take special attention to ensure that the Customer’s listing(s) conform to the majority of mobile and tablet devices. It should be noted that there will always be devices on the market which the MTN DS software may not conform to and therefore the software will not be presented in the intended manner.
8.2 The same principle applies to the various search platforms offered by third parties, such as Google, Bing and others. MTN shall conduct the best possible research where the majority of its users are searching from which devices and will attempt to include these versions of the operating software and platforms in future releases.